What We Can Help With

When something serious happens to a family member in Southeast Asia, it can be difficult to know where to start, who to contact, or what needs to happen next. Lotus Liaison can assist families dealing with questions such as:

• What do I do if a family member has died in Southeast Asia?

• Who can help me if a relative dies abroad?

• How do I arrange repatriation of a body from Southeast Asia?

• Who can coordinate repatriation when someone dies overseas?

• What happens when a British citizen dies in Cambodia?

• What happens when a British citizen dies in Thailand?

• What happens when a British citizen dies in Vietnam?

• Who can help our family on the ground after a death abroad?

• How do I find a missing family member in Southeast Asia?

• Who can help find a missing British person in Cambodia?

• What should I do if my son or daughter has gone missing while travelling?

• Who can make enquiries locally when someone is missing abroad?

• What should I do if I cannot contact my child travelling in Southeast Asia?

• Who can check hospitals, police stations or accommodation for a missing traveller?

• Who can liaise with local police on behalf of a family?

• What do I do if a family member is seriously injured abroad?

• Who can help if my relative is in hospital in Southeast Asia?

• Who can speak to a hospital locally on behalf of our family?

• How can I find out what is happening to a relative in a foreign hospital?

• Who can help overcome language difficulties with a hospital or authorities?

• Who can arrange a trusted translator during a family emergency?

• Who can help if a family member has been involved in a serious road accident abroad?

• What do I do if my son or daughter has been arrested in Southeast Asia?

• Who can help a family understand what is happening after an arrest abroad?

• Who can liaise with lawyers, police and consular officials locally?

• What can an embassy actually do when someone dies abroad?

• What can an embassy do when somebody goes missing abroad?

• What happens when the embassy cannot provide practical assistance on the ground?

• Who can act as our representative in Southeast Asia when we are in the UK?

• Who can visit a hospital or location when our family cannot travel immediately?

• Who can coordinate police, hospitals, funeral directors, insurers and consular officials?

• Who can independently establish what has happened to a family member abroad?

• Who can help obtain documents following a death overseas?

• How do we arrange cremation or burial following a death abroad?

• How do we bring someone's ashes home from Southeast Asia?

• What happens to someone's belongings after they die abroad?

• Who can recover and secure a deceased person's personal belongings?

• Who can help a family travel to Southeast Asia following a serious incident?

• Who can meet family members when they arrive after an emergency?

• Who can provide practical support when dealing with an unfamiliar country and language?

• Who can keep our family updated while matters are being handled locally?

• Who can coordinate everything when several organisations are involved?

• Where can I get private family liaison assistance in Southeast Asia?

• Is there a private alternative to relying solely on consular assistance?

• Who can be our single point of contact during a serious incident abroad?

• Who can help us understand what needs to happen next?